Answers before you ship
Service information, steps, pricing, and what to confirm before shipping from Thailand to Cambodia.
Conditional Parcel Pickup Service
BT Express offers parcel pickup in selected areas of Bangkok and its surrounding provinces, subject to service availability and staff confirmation. Pickup fees are assessed on a case-by-case basis. Please contact our team to confirm your location, pickup fee, and appointment before arranging a pickup. Pickup is not included in the base shipping estimate. Pickup fees are separately assessed and confirmed by staff. Submitting an enquiry does not confirm a pickup booking.
Where does BT Express ship to?
BT Express ships from Thailand to Cambodia. Shipping to Phnom Penh includes home delivery in the shipping fee. Deliveries to other provinces may have additional charges and require staff confirmation.
What information do I need to check a price?
Send item photos or a description, goods type, approximate weight and dimensions if known, and your destination in Cambodia via LINE @btexpress or Telegram @BT_expres.
How is the shipping cost calculated?
The minimum billable weight is 1 kg. Chargeable weight is the greater of actual weight and volumetric weight (Length × Width × Height in cm ÷ 6000). Sea/Land general-goods pricing uses one rate for the applicable weight band, not progressive rates. Estimates follow the current active rate plan; staff confirms the final price, product acceptance and service.
How many days does shipping take?
Standard Sea/Land: approximately 20–30 days. Fast Sea/Land: approximately 10–15 days. Air shipping operates twice weekly, subject to product eligibility, rate confirmation and availability. These are estimates, not guaranteed delivery dates.
How can I track my parcel?
Enter your BT Express shipment reference on the Track Parcel page to see available updates. If the parcel cannot be found, contact staff privately with the reference or domestic carrier tracking number.
Can I bring goods to the warehouse directly?
Ask staff to confirm the Bangkok receiving point, receiving hours and Shipping Mark before bringing or sending goods. Do not assume an unconfirmed drop-off or pickup appointment.
Are there restricted goods or customs conditions?
Some goods may require additional checks, documents or approval. Send a description and photos to staff to confirm eligibility and applicable customs conditions. Listed air-shipping categories do not guarantee acceptance; injection products require a manual per-box quote.
What are the compensation and claims terms?
For lost shipments, compensation is limited to five times the shipping fee, capped at THB 5,000 per case. Fragile items are not guaranteed against damage. Contact staff privately with your shipment reference and supporting photos or records; claims are reviewed individually. No claims deadline is confirmed here.
Is repacking or consolidation available?
Multiple eligible parcels may be consolidated. Free repacking is only available in selected cases, subject to staff approval. Confirm packing arrangements and any charges before shipping.
When do I pay the shipping fee?
Payment method and timing depend on the arrangement confirmed by BT Express staff. Do not assume Cash on Delivery or advance payment applies to every shipment.
When must I collect goods at the Phnom Penh warehouse?
Collection, storage periods and possible storage charges depend on the applicable warehouse rules. Contact staff for your specific arrangement; there is no confirmed universal five-day collection deadline.
Is parcel pickup in Thailand included?
Pickup may be available in selected Bangkok and surrounding-province areas only after staff confirmation. Pickup fees are assessed separately and are not included in the base shipping estimate. An enquiry is not a confirmed booking.
Help with a parcel or an estimate
What if the seller sent several boxes but some are missing?
Ask the seller for domestic tracking for every box. Send staff your shipment reference, the expected and received box counts, relevant sending and receiving dates, and photos of labels or parcels if available. The team checks the case; do not assume the missing boxes have reached BT Express.
What should I do if a parcel is delayed?
Check available online updates, then give staff the shipment reference or domestic tracking, expected and received parcel counts, relevant dates and any useful photos. Staff checks the case and available information; an estimate is not a guaranteed arrival date.
What if a parcel arrives damaged?
Photograph the outside packaging, labels and affected items if possible. Give staff the shipment reference or domestic tracking, expected and received parcel counts and relevant dates through an official contact channel. Staff checks the case. This guidance does not promise compensation or set a claims deadline.
Can I ask for an estimate without knowing the weight?
Send staff the goods type, item or parcel count and photos, plus the weight or size if known. Do not invent numbers for the calculator: General Goods USD estimates need each package’s actual weight and dimensions. Staff can help check an estimate; the final price requires confirmation.
Send references, dates and photos privately through LINE @btexpress, Telegram @BT_expres or the listed phone contacts. Do not put customer or shipment details in public comments or page links.
Track ParcelSample message for requesting a quote
Hello BT Express, I'd like to check the price for shipping to Cambodia Item: Weight (kg): Dimensions (if any): Destination in Cambodia: (Item photos attached)
Official shipping policy (English)
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Send item photos + weight + destination to get a price
Start your shipment with the BT Express team
